Last revised: 25 October 2026
YogaHolidays.com (the “Platform”) is operated by GLOBAL RETREATS SRL, a company incorporated in Romania, with registered office at Strada Speranței nr. 9C, 907195 Mihail Kogălniceanu, Constanța County, Romania, registered with the Romanian Trade Register under no. J2017003897135, VAT ID RO38591710, email office@yogaholidays.com (“YogaHolidays.com”, “we”, “us”).
These Terms of Service govern your use of yogaholidays.com, including browsing retreat listings, sending inquiries, booking retreats and using an account. “Guest” means a person who inquires about or books a retreat. “Organizer” means the business that sells and provides a retreat. When you use the Platform, you agree to these terms. Mandatory rights you have under applicable law are not affected.
Our Privacy Policy, Cookie Policy and Trust & Safety page explain how we handle personal data, cookies, reviews and reports. Organizers are also bound by our Partner Terms.
YogaHolidays.com is an online marketplace. It helps Guests discover retreats, contact Organizers and book retreats with them. YogaHolidays.com does not organize, sell or provide retreats.
The Organizer named on the listing and in the booking confirmation sells and provides the retreat. It is responsible for the accommodation, activities, staff, safety information and all other services described. The contract for the retreat is concluded between the Guest and the Organizer. Where a retreat qualifies as a package under applicable package travel law, the Organizer is the organizer of that package.
YogaHolidays.com is responsible for its own Platform services, including handling the booking deposit, and for obligations imposed on it by law.
Some listings may be published for information before the Organizer has confirmed every detail. These listings are marked as awaiting confirmation and cannot be booked until the Organizer confirms them. We correct or remove inaccurate or unauthorized material when notified.
Listings are based on information provided and approved by Organizers, who are responsible for its accuracy. Our editors may write or edit listing text for clarity. Listings may include dates, room types, activities, meals, transfers, prices and cancellation rules, and this information can change. A missing date or price means it has not been confirmed. It does not mean that spaces are available or that the retreat is free.
Before you pay, the booking page shows the Organizer’s name, the dates, room, total price, deposit, balance due to the Organizer and the cancellation policy. The details in your booking confirmation govern your booking, subject to mandatory law.
Photographs are provided by Organizers, who are responsible for making sure they show the venue, rooms and activities guests can expect, unless they are labelled as illustrative.
You can contact an Organizer by sending an inquiry. An inquiry is not a reservation and does not commit you to pay.
Where a listing shows a Book Now option, you can book online. Some dates are marked as confirmed and are booked immediately. Others are on request and are confirmed only after the Organizer accepts. If an on-request booking is not accepted, we refund your deposit in full.
Your booking is confirmed when you receive a booking confirmation by email. The confirmation names the Organizer as the provider of the retreat. It states the confirmed services, dates, total price, the deposit paid, the balance and how to pay it, the cancellation conditions and a contact for assistance.
Do not purchase non-refundable flights or other travel before you receive your booking confirmation.
The price on a listing is the total price for the retreat as stated (per person or per room). Any mandatory local taxes or charges not included are shown on the listing before you book. Prices are shown in the currency chosen by the Organizer, and the deposit is charged in the currency shown at checkout. Your bank may charge currency conversion fees.
When you book online, you pay a deposit by card through our payment provider, Stripe. The deposit percentage and amount are shown before you pay. The deposit is part of the total price, not an additional fee. GLOBAL RETREATS SRL collects the deposit on behalf of the Organizer. Our commission is paid by the Organizer and is never added to your price. We do not charge Guests booking fees.
You pay the remaining balance directly to the Organizer, as described in your booking confirmation. Payment instructions come only from office@yogaholidays.com or from the Organizer named in your confirmation. Never send money to someone who claims to represent YogaHolidays.com without checking it against your confirmation.
Each Organizer sets its own cancellation policy. It is shown on the listing, before payment and in your booking confirmation. That policy applies subject to your mandatory legal rights.
If the Organizer cancels a confirmed booking or cannot provide the retreat, you are entitled to a full refund within 14 days of cancellation.
Whenever a refund is due, YogaHolidays.com refunds the refundable amounts it still holds, including its retained commission where a full refund is due. The Organizer refunds the refundable amounts it has received, including payments you made directly to it and any part of your deposit transferred to it by us. Where a full refund is due, these refunds together cover your entire payment.
We coordinate with the Organizer and explain which amounts each party will refund. Refunds must be made without undue delay and within any applicable statutory deadline. Refunds processed by YogaHolidays.com are returned to your original payment method. This allocation does not limit your mandatory rights or either party’s obligations under applicable law.
To cancel or request a refund, contact office@yogaholidays.com and the Organizer, quoting your booking reference. Whether a payment is refundable depends on the cancellation policy accepted when booking and applicable law. A payment described as non-refundable may still be refundable where mandatory law requires it.
An inquiry that has not resulted in a booking can be withdrawn at any time, free of charge.
The statutory 14-day withdrawal right for online purchases does not apply to accommodation and leisure services booked for a specific date or period. Mandatory rights, including applicable package travel rights, take priority over these terms.
By default, results are shown in our recommended order, based on reviews, the commission rate the Organizer pays us, performance, availability and popularity. Organizers can choose a higher commission rate, which can improve a listing’s position. Featured listings are selected by our team and labelled “Featured”. Listings promoted through our paid Spotlight service are labelled “Sponsored”. You can filter and sort results yourself. More details are on our Trust & Safety page.
We are introducing verified reviews. Once this system is live, Guests who booked through YogaHolidays.com will be invited to review their experience after the retreat. Reviews will be checked against our booking records. Reviews must reflect the author’s own experience. We publish positive and negative reviews and do not remove reviews merely because they are critical. Reviews may be reported to office@yogaholidays.com and removed for fraud, unlawful content, personal data disclosure or other breaches of our published review rules.
External testimonials may be displayed separately from reviews collected through YogaHolidays.com. They are labelled as external and not verified by YogaHolidays.com, identify their original source and publication date, and include a source link where available. They are not included in the YogaHolidays.com rating. Testimonials supplied or selected by an Organizer are identified as such and do not represent a complete or independent collection of guest feedback. We may decline or remove testimonials whose source or permission to republish cannot be established.
Guests are responsible for checking passport, visa and entry requirements, transport arrangements and any health or fitness information relevant to their trip. Organizers must describe material participation requirements and known restrictions before booking. Yoga, wellness and other activities are not a substitute for individual medical advice. Please tell the Organizer about relevant needs or accessibility requirements before you book, so suitability can be discussed.
We recommend suitable travel and medical insurance. Insurance is optional unless an Organizer lawfully makes it a disclosed booking requirement.
You must provide accurate information when creating an account, sending an inquiry or booking, and keep your login details secure. Tell us promptly if you suspect unauthorized access. You may not impersonate another person, submit false inquiries or bookings, interfere with the Platform, scrape it in breach of applicable law or our technical controls, upload malware, or use it to harass, defraud or discriminate against others.
We may restrict an account or remove content when reasonably necessary to address fraud, security, illegality, repeated misuse or a breach of these terms. Where required by law, we will explain the decision and how you can challenge it. Closing an account does not remove your rights regarding confirmed bookings.
Organizers who list retreats on the Platform must accept our Partner Terms. These set out their obligations, our commission, how deposits are handled and how listings are ranked. Organizers are responsible for the retreats they sell and must comply with all laws that apply to them, including package travel rules where relevant.
The Platform design, software and YogaHolidays.com branding belong to us or our licensors. Content belonging to Organizers or other rights holders remains theirs. You may use the Platform for personal trip planning, but may not republish listing content or images commercially without permission.
To report an inaccurate listing, an unauthorized image, an intellectual property concern, an illegal offer or a fake review, write to office@yogaholidays.com with the page link, the reason for your report and any evidence you can provide. We review every report, take appropriate action and tell you our decision. Our single point of contact for users and authorities under the EU Digital Services Act is office@yogaholidays.com, in English and Romanian.
We work to keep the Platform available and its information useful, but technical interruptions and listing errors can occur. We may maintain or change Platform features with reasonable notice where appropriate.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights. Subject to those rights, YogaHolidays.com is responsible for loss caused by its own breach or wrongful conduct under applicable law, and the Organizer is responsible for performance of the retreat. We do not guarantee that any specific retreat, date or room will be available.
For a complaint about the Platform, contact office@yogaholidays.com. For a complaint about a confirmed retreat, contact the Organizer first and copy us if you would like help. Include your booking reference, a short description of the issue and the remedy you are asking for. We will respond within a reasonable time and help identify the correct party.
Consumers in Romania can find information about alternative dispute resolution through ANPC’s SAL service. For cross-border disputes within the EU, the European Consumer Centre in your country can help free of charge. These terms do not prevent you from contacting a consumer authority or going to court.
Romanian law governs these terms, without depriving consumers who live in another country of the mandatory protections of that country. Courts with jurisdiction under applicable law may hear disputes, and consumers are not required to bring claims only in a court chosen by us.
We may update these terms when the Platform, the law or our business processes change. We will publish the new version with its effective date and give appropriate notice of material changes. The version that applies to a booking is the one shown when the booking was made, unless the law requires otherwise or the Guest expressly agrees.